Your Information, Our Responsibility

ag365 Privacy Policy

Complete transparency about how your personal information is collected, stored, and protected on the ag365 platform — that is our commitment.

Last Updated: Effective 2026. ag365 reserves the right to update this policy at any time.

Introduction & Scope

1. Purpose of This Policy

ag365 (referred to herein as "we", "our", or "the platform") places the highest importance on the privacy of its users. This privacy policy applies to players in Bangladesh and provides a detailed explanation of what information we collect when you use the website https://ag365.lat, why we collect it, how we store it, and under what circumstances we share it with third parties.

By registering an account or continuing to use our platform, you are considered to have agreed to the terms of this privacy policy. This policy should be read together with our Terms and Conditions.

Important: This policy applies only to ag365's own website and services. We are not responsible for the privacy policies of third-party websites or services.

2. Who This Applies To

This privacy policy applies to the following individuals:

Anyone who visits the ag365 website
Those who have opened or are in the process of opening an account at ag365
Those who have contacted our support team
Those who have participated in our promotional activities

This service is for individuals aged 21 or older only. We do not knowingly collect information from minors.

What Information We Collect

3. Information You Provide Directly

When you register an account at ag365 or contact support, we may collect the following information:

Full name (in Bengali or English)
Date of birth (for age verification)
Valid mobile number
Email address (where applicable)
Mobile banking number associated with your preferred payment method (bKash, Nagad, Rocket, Upay)
Password (stored in encrypted form — never in plain text)

We do not collect biometric data, national ID card images, or passport scan copies by default. Such documents may be requested only during the account verification process and with your explicit consent.

4. Automatically Collected Information

When you browse our website, certain technical information is recorded automatically:

IP address and approximate geographic location (down to country level)
Browser type and version
Operating system information
Type of device used (mobile, tablet, desktop)
Date, time, and duration of your visit to the site
Pages visited and links clicked
Referrer URL (which site you came from)

5. Cookies and Similar Technologies

The ag365 website uses cookies and similar technologies. Cookies are small data files stored in your browser. They are used for the following purposes:

Essential cookies: Maintaining login sessions, ensuring security
Functional cookies: Remembering your preferences and settings
Analytical cookies: Understanding which parts of the site are used most and improving the quality of our service

You can disable cookies from your browser settings, but doing so may cause some features of the site to not work properly.

How Your Information Is Used

6. Purposes for Using Your Information

ag365 uses the information collected about you for the following legitimate purposes:

Account management: Registration, login verification, and ensuring account security
Financial transaction processing: Managing deposits and withdrawals via bKash, Nagad, Rocket, and Upay
Age verification: Ensuring the platform is used only by individuals aged 21 and above
Customer service: Resolving your questions, complaints, and requests
Fraud prevention: Detecting illegal activity, multiple accounts, and security breaches
Platform improvement: Analyzing user experience and improving service quality
Legal compliance: Adhering to applicable laws and regulations
Responsible gaming: Identifying risky gaming patterns and providing support to players

7. Marketing Communications

With your explicit consent, ag365 may send you promotional offers, bonus updates, and gaming-related information. You can stop these communications at any time — contact our support to do so.

Please note: Even if you opt out of marketing communications, transaction-related and security-related messages will continue to be sent, as these are essential for the security of your account.

Data Sharing & Protection

8. Sharing Information with Third Parties

ag365 does not sell or disclose your personal information for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

Payment processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the necessary information to verify transactions. These organizations are governed by their own privacy policies.
Technology service providers: Selected partners for website hosting, database management, and cybersecurity services — who operate under strict confidentiality agreements.
Game software providers: Game developers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive minimal technical information to deliver the gaming experience — not personal identity details.
Legal authorities: We are legally required to provide information in response to valid court orders or lawful requests from government authorities.

Outside of the above circumstances, your information will not be shared without your full consent.

9. Data Security Measures

ag365 applies industry-standard security technologies and practices to protect your information:

SSL/TLS encryption: All communications with the site are protected over encrypted connections
Password hashing: Your password is never stored in plain text — it is hashed using strong cryptographic methods
Access controls: Only authorized personnel have access to personal information on a need-to-know basis
Firewall and intrusion detection systems: Protection against unauthorized access at the server level
Regular security reviews: Periodic audits to identify and address potential vulnerabilities

While we strive to maintain the highest level of security, no method on the internet is 100% secure. We advise you to use a strong, unique password and not share your login details with anyone.

10. Data Retention Period

Your information is retained for as long as your account is active or as long as needed to provide the relevant services. Even after an account is closed, some information may be retained for a specified period for the following reasons:

Financial transaction records — to meet legal obligations
Information needed for investigating fraud and security incidents
Information relevant to resolving disputes

Once the retention requirement has ended, we securely delete or anonymize your information.

Your Rights

11. Your Privacy Rights

As a user of ag365, you have the following rights:

Right of access: The right to request information about what data we hold about you
Right to rectification: The right to request correction of inaccurate or incomplete information
Right to erasure: The right to request deletion of your personal information in certain circumstances — though some information may need to be retained due to legal obligations
Right to object to processing: The right to object to your information being used for marketing purposes
Right to portability: The right to request a copy of your information in a structured format
Right to withdraw consent: The right to withdraw from data processing based on consent at any time

To exercise these rights, contact us at: [email protected] — our support team is available 24/7 in both Bengali and English.

12. Protection of Minors' Privacy

ag365 strictly refrains from providing services to individuals under the age of 21. If we know or become aware that information has been collected from a minor, we will immediately close that account and take steps to delete the information.

If you believe a minor is using our platform, please let us know at [email protected].

Special Matters & Contact

13. International Data Transfers

Your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that appropriate security measures are maintained during data transfers and that your information remains protected in accordance with the standards described in this policy.

14. Policy Changes

ag365 reserves the right to update this privacy policy at any time. For significant changes, we will send a notification to your registered contact. Continuing to use the platform after a change means you are considered to have agreed to the updated policy.

If you wish to view a previous version, you may request it through our support.

15. Privacy-Related Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team:

Email: [email protected]
24/7 Live Chat: via the ag365 website

Our support team is able to answer all your privacy-related questions in both Bengali and English.

For privacy requests, we may ask for identity-related information for verification purposes. This ensures we are communicating with the genuine account holder — not a third party.

16. Responsible Gaming and Privacy

ag365 takes responsible gaming seriously. We monitor players' gaming behavior in order to identify problematic gaming patterns and provide timely support. This monitoring is carried out without sharing your information with third parties.

To learn more about responsible gaming, please read our Responsible Gaming page.